Dogtopia of Anaheim Hills

Unreported injuries/attacks

“On pick up not a single word was mentioned that my dog had been attacked by another dog during the stay... found a giant cut that was hiding under his collar!”

Hostile/Condescending screening process

“She refused to answer unless I let her know if I was a member... she said I had to physically come in to get my questions answered.”

Difficulty reaching staff by phone(6 mentions)

“Attempted to contact many times over the course of a week and left two messages and was never able to speak to anyone.”

Owner's tone/attitude (Sherry)(5 mentions)

“Sherry is a rude woman. She should not talk to customers and learn how to speak with kindness.”

Lack of follow-up(3 mentions)

“Not big on follow up.”