Dogtopia of Birmingham

Dog injured during stay - owner not called, multiple messages unreturned

“My dog was injured. When I asked the owner to call they never did. Horrible experience. I left several messages.”

Dog contracted URI/kennel cough at facility

“He was wheezing, coughing, and vomited there in the lobby. I had to take him to vet (upper respiratory infection).”

Dog eye infections after boarding, unsanitary conditions observed on camera

“I noticed pee all over the floor, and the workers just casually take a mop and move it around... he had eye infections.”

Staff physically handled dog inappropriately (caught on camera)

“We had an incident where one of the workers was unnecessarily physical with our dog and we saw it on camera.”

Dog got sick after boarding, $300+ vet bills

“After boarding for a few days overnight, he got diarrhea... cost me >$300 in vet bills.”

Inflexible re-evaluation policy for returning dogs(3 mentions)

“They required we bring him for an 8 hour meet and greet and 2 additional days of daycare before they would even book our boarding stay. What a ridiculous money grab.”

Corporate call center frustration(3 mentions)

“Tried setting up an initial visit... I have a corporate call center calling me and not the location. A very unnecessary layer for a dog daycare.”

Camera/webcam issues or unavailability(2 mentions)

“The reason for the 4 out of 5 stars is because of the cameras, not able to see my dog makes me uneasy.”

Perceived breed discrimination(2 mentions)

“This place stereotypes based on dog breed. Snooty/rude employees.”