Dogtopia of Boca Raton
dogtopia201 SW 1st Ave, Boca Raton, FL 33432
Overview
Dogtopia of Boca Raton is a Top Dog certified facility offering dog daycare, overnight boarding, and spa services in a climate-controlled open-play environment. Dogs are separated by size and temperament, supervised by certified Canine Coaches, and monitored via live webcams. The facility requires all dogs to pass a Meet & Greet evaluation, be current on vaccinations (Rabies, DHPP, Bordetella), and be spayed/neutered if over 7 months old.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella
Policies & Details
Care & Play
Requirements
Safety & Emergency
What Reviews Say
110 reviews analyzedDogtopia of Boca Raton presents a stark duality: the majority of reviews (approximately 75%) are highly positive, praising caring staff and happy dogs, while a significant minority (approximately 15% are 1-star) describe serious incidents including dog deaths, injuries, dehydration, and neglect. The facility excels in staff friendliness and dog happiness but faces serious concerns around safety, communication transparency, and cleanliness. Multiple reviewers report dogs returning sick or injured without staff notification, and several mention non-functional webcams despite being advertised as a service feature. The owner responds professionally to all reviews but some responses appear defensive when denying claims. Long-term customers are plentiful, though the serious safety incidents represent significant red flags that prospective customers should carefully consider.
People love
Staff shoutouts
Worth noting
Dog death under facility care - serious medical emergency with alleged lack of urgency and transparency
“Her healthy, happy baby went in, and never came home the same. The trauma, the devastation, and the heartbreak this has caused her, is something she will never get over.”
Dog injured by equipment and attacked by another dog requiring emergency surgery - facility allegedly refused footage and accountability
“His most recent injury required emergency surgery to repair a gaping wound that nearly punctured vital organs. And what was Dogtopia's response? Silence.”
Dehydration and neglect - dog returned severely dehydrated after short stay
“Upon bringing our dog home, he finished at least a half a gallon water!!! He was clearly DEHYDRATED and incredibly hungry”
Dog returned injured/limping without staff notification
“When I first saw her she was fine, but later on when I took her home, I noticed she was limping. This was very concerning to me.”
Dog contracted conjunctivitis after visits - hygiene concerns
“the last 2 times I picked up my dog he developed conjunctivitis the following day”
Strong urine odor and unsanitary conditions reported
“I was taken aback by the strong odor of urine in the facility”
Camera/webcam not working or unreliable(3 mentions)
“The cam as part of the service (in their ads) is NOT working or purposely off”
Poor communication about dog issues(4 mentions)
“no one had the decency to call her and let her know that her dog had an infection on her paw”
Staff dismissiveness/lack of accountability(3 mentions)
“Management, especially Jairo the general manager, was cold, dismissive, and frankly, useless”
Inconsistent service/policy enforcement(2 mentions)
“They told me I could take my dog to their location in Margate (30 mins away), which is completely unacceptable”
Dog returned sick or injured(3 mentions)
“when I picked up my dog, he seemed frantic & disoriented... He WAS in fact dehydrated and ill”
Top Rated
4.5 stars from 172+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 172 reviews.
At a Glance
Min puppy age
3 months
Pricing
Contact facility for pricing
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