Dogtopia of Elsmere

Alleged mishandling of dogs/physical force

“I would never let someone grab my dog around the muzzle or push him to the ground under any circumstances.”

Lack of transparency regarding crating and incidents

“When I asked the staff member at the front desk if everything went ok, they responded yes there were no issues. I then pointed out that one of my dogs was crated multiple times... That’s when the staff member finally said another dog wanted to mount my dog.”

Crating/Nap time policies(4 mentions)

“I noticed that one of my huskies was crated for an hour at multiple times via their webcam... I could simply crate them at home rather than pay someone else.”

Administrative/Paperwork errors(3 mentions)

“An *hour* before that appointment I get a call that his paperwork is incomplete (as in, they have none of it).”

Grooming delays/scheduling(2 mentions)

“It took over 4 hours until we received a call that she was ready... Molly was placed back in a kennel while another dog was groomed.”