Dogtopia of Highlands Ranch

Dog injuries occurring on premises without clear communication or accountability

“I discovered he had torn paw pads on all four feet. He was limping significantly, and there was even skin hanging from some of the injuries.”

Excessive crate time during daycare hours

“So much crate time!!! For the daycare price, they sure spend a TON of time in crates.”

Dismissive or defensive owner responses to negative experiences

“Your response only reinforces the lack of transparency and responsibility that led us to leave in the first place.”

Staffing shortages leading to reduced playtime and care

“We were told it was due to staffing shortages.”

Unannounced price increases and poor billing practices

“Dogtopia of Highlands Ranch changed their price from $50 to $75 per night. But they did not honor the existing price for any of our upcoming visits that were already booked.”

Dog returned with injuries and bite marks without staff notice

“We noticed when we got home that he was limping. We checked his paws and found his left bottom pad had been torn.”

Poor management and unprofessional staff behavior

“The workers don’t know what they’re doing and are very disorganized, the manger was no help what-so ever multiple times and very rude.”

Dogs left outside in excessive heat without proper supervision

“I was watching him on the camera and in the afternoon heat, all of the dogs were huddled together, lying in the shade, flaccid and tired.”

Excessive crate time during daycare(12 mentions)

“He was crated from 8:16-10:02am, when nap time is 9-9:30.”

Dog injuries not communicated or followed up properly(10 mentions)

“I discovered he had torn paw pads on all four feet.”

Poor communication and lack of follow-up from management(8 mentions)

“I didn't feel like my questions about the enrollment agreement were answered super clearly.”

Understaffing leading to reduced quality of care(6 mentions)

“They are under staffed beyond a safe point.”

Price increases or billing issues without adequate notice(5 mentions)

“They changed their rates and now have an enrollment plan which I was never informed about.”

Staff unprofessionalism or poor handling of dogs(5 mentions)

“One of the workers in the room smacked my dogs several months ago.”