Dogtopia of Montgomery

Dog injury during daycare/boarding - multiple serious incidents reported

“Our vet was not at all convinced that this happened in a crate. He had two deep abrasions on the top of his head, and two welts on his muzzle.”

Staff mistreatment allegations - dog held by collar/choked

“I saw a male worker hold another dog up by the collar choking it, while berating it with a pointed finger.”

Staffing issues - mass resignation/strike allegations

“nine employees resigned or went on strike on June 30, protesting unsafe working conditions and dangerous handling of the dogs.”

Lack of experienced staff due to turnover

“Due to the turnover there is currently a lack of experienced staff. This has lead to an incident with our puppy where she was injured during play.”

Billing/payment issues and confusion(2 mentions)

“The billing listed clearly and applied my two enrollment days first and then my store credit and then charge my credit card last. Thanks for the great service. (positive) vs I was charged for Sunday's daycare, boarding, and Monday daycare by the end when I simply just wanted to board him Saturday night in the first place.”

Staff turnover and new ownership transition problems(2 mentions)

“The quality of service changed with the new ownership. They recently let go of over half the staff that showed they cared for my pup.”

Dog diet/food not being followed consistently

“They don't always follow my dog's diet. I dropped him off Thurs and he's had diarrhea ever since. This isn't the first time.”