Dogtopia of Oakbrook Terrace

Dogs left in crates overnight without bathroom breaks

“they told me that the last bathroom break was around 6 pm and they do not get in the next day until 7 or 8 am to start taking them out”

Dirty facility conditions observed during tour

“The back was very humid and did not seem very clean... The boarding rooms. It stunk... there was ONE dog by themself in their own playroom ALONE in the dark”

Dogs crated together unsafely

“they had 2 dogs in 1 crate and another husky in another crate”

Safety concern with dog interactions

“my dog's safety looked looked_for_money compromised by another dog in the same play group”

Grooming nail cutting issues(3 mentions)

“they cut one of her nails way to short so when i picked her up she was bleeding a bunch”

Appointment scheduling/oversights(2 mentions)

“Twice now my appointment was overlooked and we had to reschedule the first time”

Refund difficulties after cancellation

“Having a terrible time getting refunded money for visits they kept charging for after cancellation”

Staff rudeness (isolated incidents)(2 mentions)

“Tony and Melissa handled our last 2 appointments completely unprofessional. They were rude, demeaning, and dismissive”