Dogtopia of Oro Valley

Reported recurring illness and skin rashes after visits, with substantial veterinary expenses

“Our Vet bills exceeded $5000 during the time we took him there. Caution.”

Reported kennel cough exposure and lack of health-status communication

“My dog attended the meet and greet and ended up getting Kennel Cough on her first visit, and no one on the staff communicated that there may be a case of this going on.”

Paid grooming add-ons reportedly not completed

“I payed extra for nails and teeth that were not done.”

Appointments reportedly missing or canceled without timely notice

“When we arrived, we were told we were not on the calendar and could not look at the facilities”

Billing or cancellation-policy dissatisfaction

“They charged the entire amount for the day”

Pricing and value(3 mentions)

“They have raised their prices so now I can no longer bring her there.”

Scheduling and appointment handling(3 mentions)

“I made an appointment to visit Dogtopia of Oro Valley to see what it was like on Friday to visit on Sunday. When we arrived, we were told we were not on the calendar”

Communication about enrollment requirements(3 mentions)

“The application process does NOT state that the M&G will be cancelled if immunizations are not provided prior to appt”

Illness and health communication(2 mentions)

“My dog attended the meet and greet and ended up getting Kennel Cough on her first visit, and no one on the staff communicated that there may be a case of this going on.”

Grooming or spa request execution(2 mentions)

“We wanted our dogs bathed before we picked them up, but that requesr seemed to have got lost in the system.”