Dogtopia of Papillion-Shadow Lake
dogtopia7809 Towne Center Pkwy Ste. L107, Papillion, NE 68046
Overview
Dogtopia of Papillion-Shadow Lake is a leading dog daycare, boarding, and spa facility offering open-play, cage-free environments with climate-controlled playrooms separated by size and temperament. They provide webcam access for pet parents to monitor their dogs, require a temperament evaluation and specific vaccinations (Rabies, DHLPP/DHPP, Bordetella), and mandate spay/neuter for dogs over 7 months.
Amenities & Policies
Required vaccinations: Rabies, DHLPP/DHPP, Bordetella
Policies & Details
Care & Play
Requirements
What Reviews Say
36 reviews analyzedDogtopia of Papillion-Shadow Lake receives overwhelmingly positive reviews with a 5.0 rating across most categories. Customers consistently praise the attentive staff, immaculate facility cleanliness, excellent communication including photo updates and webcams, and the obvious happiness dogs experience. The few negative reviews (3 out of 36) focus on isolated incidents of staff rudeness and one owner's communication style. The owner responds professionally to nearly two-thirds of reviews, demonstrating engagement. With 20+ repeat customer signals, this location has built strong customer loyalty despite being a newer facility.
People love
Staff shoutouts
Worth noting
Rude front desk staff during meet and greet
“Front desk staff is rude. She was not friendly or welcoming to us and our dog for a meet and greet. Never even got to do the meet due to her- we just left.”
Owner communication perceived as negative/tense
“the lack of professionalism and ability to communicate effectively by one of the owners was unfortunate... the tone, word usage, and tension surrounding our kind dog came through very negatively.”
Staff rudeness at front desk
“Front desk staff is rude. She was not friendly or welcoming to us and our dog for a meet and greet.”
Owner communication issues
“the lack of professionalism and ability to communicate effectively by one of the owners was unfortunate.”
Top Rated
4.7 stars from 38+ reviews
This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 38 reviews.
At a Glance
Min puppy age
3 months
Pricing
Contact facility for pricing
Contact
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