🐕

Dogtopia of Port Chester

Name: Dogtopia of Port Chester
Address: 142 Midland Ave, Port Chester, NY 10573, Port Chester, NY, 10573.0, US
Telephone: +1 914-908-4710
Rating: 4.5

dogtopia

142 Midland Ave, Port Chester, NY 10573

4.5

124 Google reviews

Cage-freeLive webcamStaff overnightOutdoor yardPool / water playSmall dog areaAccepts puppiesGroomingClimate controlledOvernight potty breaksOnline booking

Overview

Dogtopia of Port Chester is a state-of-the-art 5,000+ sq ft facility offering dog daycare, boarding, and spa services. Features include live webcams, four playrooms with rubber flooring and UV-enhanced HVAC, an outdoor area with hypoallergenic grass and summer pool, and certified Canine Coaches with 100+ hours of training. Dogs are separated by size and temperament, and a Meet & Greet is required before first visit.

Amenities & Policies

Cage-free

WebcamLive stream

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies3+ months

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: Rabies, DHPP, DHLPP, Bordetella, Canine Influenza

Policies & Details

Care & Play

Group play

Daily updates

Requirements

Spay/neuter policy:Required at 7 months

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

What Reviews Say

113 reviews analyzed

The facility receives high praise for its enthusiastic staff and the transparency provided by its webcam system, with many dogs returning home happy and tired. However, there are significant safety concerns regarding high dog-to-staff ratios and two reports of severe medical incidents involving equipment and bedding. While the majority of experiences are 5-star, the severity of the negative outliers regarding physical safety and management professionalism suggests a polarized environment.

Staff

4.7

Dog happiness

4.5

Cleanliness

4.2

Drop-off / pickup

4.2

Communication

4.0

Facility

3.8

Value

3.5

Safety

2.5

People love

Webcam Access(12)Staff Affection(25)Exhausted/Happy Dogs(10)

Staff shoutouts

Megan(2 mentions)Brian(3 mentions)Miaja(3 mentions)Paige(2 mentions)

Worth noting

Severe physical injury (tail amputation) due to facility equipment/negligence

“the staff taking her out slammed her tail in the door. They completely removed her tail... resulted in emergency surgery to remove her tail.”

Ingestion of hazardous materials (blankets) causing illness

“My dog is extremely ill due to ingesting portions of the blue blankets Dogtopia Port Chester uses to control the dogs.”

Overcrowding and insufficient supervision ratios

“1 handler with 40 (large) dogs in a small room. Even the staff member admitted it was excessive.”

Hygiene/Smell(3 mentions)

“my dog came back smelling like POOP... it was caked on- endless wiping.”

Pricing(4 mentions)

“$52 for a day is a little expensive”

Management/Staff Turnover(4 mentions)

“They have just terminated their general manager Paige... shaddy practices”

Owner replies to 85% of reviewsprofessional tone14 repeat customers

Top Rated

4.5 stars from 124+ reviews

This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 124 reviews.

At a Glance

Google rating

4.5/ 5

Review score

3.9/ 5

Amenities11 of 14

Reviews124

Repeat customersNumber of reviews that mention returning or being a regular customer.14

Min puppy age

3 months

Pricing

Contact facility for pricing

Contact

Visit Website +1 914-908-4710 142 Midland Ave, Port Chester, NY 10573

Is this your business?

Submit a free claim. After approval, manage core listing details from your owner dashboard.

Claim this listing