Dogtopia of South Elgin

Reported sanitation and supervision failures in the playroom

“I saw dogs eating each others poop (at least separate 3 times), urine and feces not being picked up for a while while the dogs walked/played...”

Reported unsafe dog interactions and delayed intervention

“dog fights going unnoticed and uncorrected... a dog pinning another to the ground while biting its neck and trying to shake it like a toy/rag doll.”

Reported illnesses after boarding

“our dog came home with pink eye, a respiratory infection... and about ten days later a bad case of what turned out to be giardia.”

Negative owner communication and customer-service experience

“The owner however was rude and curt whenever I dealt with him.”

Reported dismissive handling of a customer concern

“The owner complained to me about my husband loitering and told me if we didn’t like his facility we had “other options.””

owner_communication(2 mentions)

“The owner however was rude and curt whenever I dealt with him.”

cleanliness(2 mentions)

“They need a good deep cleaning.”

value_for_money(2 mentions)

“High price points”

supervision_and_sanitation(2 mentions)

“I saw dogs eating each others poop”