Dogtopia of Stamford - Downtown

Dog injury during boarding - dog returned with damaged, swollen, gashed nose from trying to escape crate

“He had been in the crates and was so anxious he tried to nose his way out and damaged his nose very badly (all gashed and swollen it looks horrible and painful).”

Dog puncture wound during boarding - not treated or reported to owners

“One of them had a deep puncture wound that had obviously happened in their care... they denied it happened at their facility even though the dog had been boarding there for 11 days.”

Severe weight loss and illness after boarding - dog emaciated, vomiting, diarrhea

“She was there for 16 days and she went in weighing 35 lb and came out weighing 27... she's at the vet right now.”

Nail trim injury - dog bleeding for hours without proper care

“They cut his quick during a nail trim... They knew he was bleeding and left him without any rechecks for several hours. He was still bleeding at pickup.”

Overcrowding with inadequate staff-to-dog ratios

“Up to *52 DOGS* while there can be *30+ BIG DOGS* in the larger rooms. With one person!”

Dogs left in crates 7pm-9am without bathroom breaks

“They throw the dogs in the crate at 7pm and don't take them out until 9am.”

New management/ownership decline(12 mentions)

“This location has completely gone down hill... Moving to Wagmore and hoping to give other pet parents a heads up.”

Pricing increases and hidden fees(10 mentions)

“Price almost doubled in the last month with absurd terms i.e. grooming = grooming + daycare; boarding = boarding + daycare.”

Understaffing and inadequate supervision(8 mentions)

“In the rooms I usually only see 1 person and there could be like 30-40 dogs in there.”

Billing errors and subscription issues(5 mentions)

“They constantly mix up dogs for billing. We've received incorrect receipts or received emails while on vacation saying our dog was picked up even though she was supposed to be boarding.”

Dogs coming home scared/traumatized(4 mentions)

“My sweet, friendly, amazing pup has been fearful, traumatized and a shell of himself since being at this facility.”

Staff rudeness(3 mentions)

“One blonde employee with a nose ring was noticeably rude... I even overheard her mocking me to a coworker.”