Dogtopia of Summerville

Reported kennel cough after a meet and greet, with alleged failure to notify other pet parents

“he was diagnosed with kennel cough, even tho he is UTD on all immunizations.”

Reported wrong-dog handoff at pickup

“They gave us the wrong dog”

Reported severe cleanliness and odor problem

“The smell of animal urine as soon as you walk into place.”

Reported failure to follow pickup protocol

“The manager explained that a protocol wasn’t followed but I lost all trust in them.”

Reported insensitive and unclear communication around illness precautions

“What I don’t understand is being rude, not giving context, not asking questions, banning a dog from boarding”

Communication and handling of health-related policies(2 mentions)

“I get being cautious, I truly do. What I don’t understand is being rude, not giving context, not asking questions”

Operational and safety process failures(2 mentions)

“The manager explained that a protocol wasn’t followed but I lost all trust in them.”

Cleanliness and odor

“This place was nasty, dirty and looked unsanitized.”

Illness exposure concern

“he’s got a super bad cough, coughing up white foam and is generally wheezy etc.”

Drop-off/pickup identification failure

“They gave us the wrong dog”