Dogtopia of Yorktown

Heat stress risk for brachycephalic dogs - dog left outside in heat, showed signs of heat stroke (brick red gums, gasping, panting)

“When I picked him up I was so concerned I almost took him to the emergency vet. His gums were brick red, he was panting so hard he was audibly making crowing and gasping sounds”

Dogs left in room for 12 hours without potty breaks - dogs urinating and defecating in play area

“I did not know or even think to ask if they gave the dogs potty breaks, but they don't. For 12 hours, the dogs are allowed to be in one room urinating and pooping all over!!”

Puppy contracted kennel cough at facility

“My puppy caught kennel cough”

Communication/responsiveness issues(4 mentions)

“My calls all went to voicemail immediately. Also, no text or return call after texting them nor after leaving voicemail.”

Inconsistent policy enforcement(2 mentions)

“They rejected him. The staff said he didn't pass his meet and greet. No one notified us that our dog had to do the meet and greet again.”

Grooming service issues(2 mentions)

“They took him in at 12 noon. He came out after 4 hours 30 minutes. But he was full wet. They didn't even attempt to blow dry.”