Dogtown Pet Spa Draper

Dog given to wrong person at pickup - major security failure

“I went to pick up my dog and in the parking lot pulling up I noticed a dog that looked like mine getting into a car with another women... They gave my dog to a stranger not on my checkout list”

Lice infestation allegations during boarding

“my daughter noticed little black seeds on our dog... I could feel several bumps... it was moving... our vet said they thought it sounded like fleas”

Dogs returning injured from daycare

“he kept coming home with injuries... He'd have puncture wounds from bites, scratches and sores on his legs. His feet were always bleeding with sores”

Dogs returning sick (kennel cough, respiratory infection)

“our pups have come home with kennel cough twice”

Dogs coming back skinny, food not given properly

“our dogs have returned to us very skinny and most of their food is returned to us”

Dogs getting mixed up/incorrect photos sent

“they have sent us photos of other dogs and get our dogs mixed up often”

Communication breakdown on report cards and updates(4 mentions)

“the communication on the report cards and staff has been a lot less. They gave us 1 or 2 words on how our dogs were doing. No information at all.”

Pricing disputes and unexpected charges(4 mentions)

“The price they told me I was going to pay while scheduling the appointment over the phone was completely different from what I ended up paying”

Management professionalism issues(5 mentions)

“AMAZING kennel techs, trainer, and good procedures. Terrible management and can be very unreasonable and unfair.”

Spay/neuter policy conflicts with giant breeds(2 mentions)

“They hold fast to their policy, which in turn excludes large breed puppy's by default, and completely disregards vet advice on how to care for a giant breeds”