Dogtown Pet Spa St. George

Dog injured during daycare - French bulldog mauled by aggressive big dog resulting in bites all over legs and neck

“Our 24 pound french bulldog went in for doggy day care today... they had an aggressive big dog there that got into a dog fight with other big dogs and my frenchie got mauled. Bites all over his front and back legs, on his neck (fur missing and bites). My puppy could have been killed.”

Dog escaped from facility during boarding drop-off

“In March 2022, I brought my dogs to board and as they were switching hands into the back room, another dog that was going to a kennel to be fed ran out into the office and got out the front door! The handlers had to take chase around the outside of the building and almost didn't catch it!”

Dog returned with unexplained puncture wound and bruising after boarding

“When we took her in she was healthy... we received a call telling us she had a cyst that had burst... our veterinarian said it was not a cyst, but she had been punctured and had a large inflamed bruise.”

Multiple reports of dogs contracting kennel cough at facility

“Update: I am writing this 10 days later my dogs both have Kennel cough and very sick.”

Unsanitary conditions - litterboxes not cleaned, ammonia fumes

“The litterboxes weren't scooped out for days in a row. The cat room was dank with ammonia fumes and nearly knocked me out.”

Pricing/billing issues - unexpected charges, price increases, refund problems(6 mentions)

“They tell you one amount and charge more. Consistently forget our veterans discount even after noting it.”

Quality decline since ownership change(3 mentions)

“It used to be my dogs home away from home until it switched ownership... they got rid of good people and the last straw was in January when they charged me extra fees without telling me about them beforehand.”

Grooming dissatisfaction - wrong cut, nail issues, behavior fees(4 mentions)

“Wanted all one trim but they gave my dog a poodle cut. Then they screwed up his toenails cutting them way short and charged me an extra fee for behavior.”

Dogs coming home stressed, dirty, or smelling bad(3 mentions)

“My dogs come home very stressed, one was limping, and smell terrible, like the rest of their facility.”