DogTown USA St Augustine
6988 US-1 #301, St. Augustine, FL 32095
Overview
DogTown USA St Augustine is an all-indoor, climate-controlled pet resort offering boarding, daycare, and spa services. The facility features an indoor pool, synthetic turf play areas, separate suites for small and large dogs, and 24/7 staff presence. Owned by George and Valerie Ely, the facility accepts all breeds with no restrictions and provides medication administration for a $4/day fee.
Amenities & Policies
Required vaccinations: Rabies, Bordetella, Distemper
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Requirements
Safety & Emergency
Extras
What Reviews Say
221 reviews analyzedDogTown USA St. Augustine is highly regarded for its indoor-only facility and pool, making it a favorite for owners of heat-sensitive breeds. While the majority of customers report happy, exhausted dogs and appreciate the social media photo updates, there are significant recurring concerns regarding dogs returning home smelling of urine despite paid baths. The management is active in responding to reviews but often adopts a defensive tone when addressing serious health or hygiene complaints.
People love
Staff shoutouts
Worth noting
Severe illness (Pneumonia) following stay
“The result was a severe case of pneumonia. I am very disappointed in his lack of attention.”
Allegation of pests (maggots) on belongings
“MAGGOTS came back on the bottom of our dog food bag.”
Dehydration and lack of hygiene maintenance
“I found him coming home very thirsty and the dish I left for his water was brown, never rinsed out.”
Smell of urine/Poor bathing quality(6 mentions)
“My beautiful baby, could not get out of there fast enough and wreaked of urine.”
Difficulty scheduling tours/Short staffed(3 mentions)
“Was turned away because the girl said they were 'super short staffed' (red flag) however we still didn't mind taking a quick 10 min tour but was denied.”
Incomplete grooming/cleaning (especially facial folds)(2 mentions)
“her face/ under nose pockets we NASTY like they hadn’t been cleaned the entire 5 days-4 nights she was there.”
At a Glance
Pricing
Boarding
$48–$79/night
Daycare
$31–$38/day
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