DogtownMaryland
14200 Brandywine Rd, Brandywine, MD 20613
Overview
Dogtown Maryland, established in 2001, is a family-owned dog boarding, daycare, and training facility in Brandywine, MD. They offer individual climate-controlled cottages with private covered decks, over 2 fenced acres of outdoor play space, summer pools, and separate play areas for small and large dogs. Founded by Craig and Cindy Jolly with over 50 years of combined experience in dog training and grooming.
Amenities & Policies
Policies & Details
Hours & Billing
Care & Play
Requirements
Extras
What Reviews Say
78 reviews analyzedDogtown Maryland is overwhelmingly beloved by customers with 77% of reviews being 5-star. The facility excels in dog happiness, staff friendliness, and unique cottage-style accommodations. Dogs are described as excited to arrive and treated like family. Training services (particularly with Steven) receive high praise. However, there are serious red flags including one tragic incident where a dog died after pickup without prior notification of illness, and a few complaints about communication issues and restrictive intake policies. The majority of customers are long-term repeat clients who trust the facility with their dogs for years.
People love
Staff shoutouts
Worth noting
Dog became severely ill and died the same day of pickup - owner not notified of illness during stay
“I wasn't notified that my dog was sick, I picked her up and she barely could walk, she was clinging to life. The dog nanny told me take her home and let them know how she does... I took my dog to the vet and she died the same day i picked her up.”
Dog made sick during boarding stay
“On our most recent trip, they made our dog sick.”
Communication issues - missed calls, no callback, forgotten appointments(4 mentions)
“Scheduled and no one answered phone, no show as appointment was forgotten, waited outside gate forever”
Difficult booking process and web portal
“Very cumbersome web portal is difficult to use the place is like a jail to get in and out of”
Not accepting new clients / restrictive intake policies(2 mentions)
“Not taking new clients. Not able to tour.”
Perceived breed/size discrimination(2 mentions)
“They will not accept your dog simply because they have too many dogs of one breed”
Long wait times at gate for pickup
“After arriving and calling them to tell them I was outside I was left waiting 15 minutes before someone came out to greet me”
At a Glance
Pricing
Boarding
$45–$55/night
Daycare
$30/day
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