Dogward Bound
461 Richardsville Rd, Carmel Hamlet, NY 10512
Overview
Dogward Bound is a therapeutic dog boarding and daycare facility located on a secluded 15-acre mountain-top retreat adjacent to Fahnestock Park in Carmel, NY. The facility offers spacious individual kennels (4x8 ft indoor, 4x20 ft outdoor), structured daily exercise sessions, and grooming services. They use Revelation Pets software for online booking and require full payment at booking with a 25% cancellation fee for cancellations within 72 hours.
Amenities & Policies
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
What Reviews Say
95 reviews analyzedDogward Bound is overwhelmingly beloved by clients, with 85% of reviews giving 5 stars. The facility excels in providing spacious, clean accommodations and genuinely caring for dogs, including those with anxiety or behavioral challenges. Long-term loyalty is evident with many clients using the service for 5+ years. However, there are 3 concerning negative reviews (3%) involving a serious injury, health issues, and neighbor noise complaints. Communication and limited drop-off hours are the main areas of criticism, with some finding the female owner abrasive. The owners actively respond to reviews, maintaining a professional tone.
People love
Staff shoutouts
Worth noting
Dog returned with serious injury requiring surgery
“our pup returning from here with a serious injury requiring surgery”
Dog developed conjunctivitis and lost 8 pounds after boarding
“he had white/greenish pus coming out of his eyes... he weighed 8 pounds lighter”
Neighbor noise complaints - constant barking
“God forbid you live within 3 miles of this place. It's all barking all day”
Limited office hours and poor communication about drop-off/pick-up times(2 mentions)
“their small, strange drop off/pickup windows are not listed on their website in any capacity”
Abrasive/unhelpful communication from female owner(2 mentions)
“The female owner was very abrasive and short with me”
Top Rated
4.8 stars from 97+ reviews
This facility has earned a Top Rated badge for maintaining a 4.8-star rating across 97 reviews.
At a Glance
Pricing
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