Eagle Mountain Dog Boarding and Grooming

Failure to promptly notify owner about illness and paw injuries

“my dog started having diarrhea and wounds on all her paws and we received no call about this.”

Reported post-stay medical complications

“I ended up taking my dog to the vet the next day due to her having an allergic reaction and infection in her paws from the wounds.”

Alleged inappropriate shaving of a Pomeranian and disputed grooming expertise

“Their double coat regulates their body temperature and they can develop Alopecia.”

Reported poor condition and distress after boarding

“She was matted, smelly, and frightened of water when she was bathed.”

Cash payment and receipt concern

“I ask the guy if I can get a receipt and he tells me I can’t get a receipt for cash but I can on Venmo.”

Grooming timing and readiness communication(2 mentions)

“I finally got into the groomer at 11 to see if they just forgot to send me a text that my dog was done or what was going on.”

Boarding updates or photos not received(2 mentions)

“No photos were received.”

Communication about dog condition or care(2 mentions)

“no communication with us is absolutely terrible”