East Bay Animal Hospital

Allegation of physical abuse during grooming

“a girl was grooming a dog and she started whipping the small dog 4 hard fast times with a leash.”

No-show for scheduled boarding drop-off

“On the day he had arranged to drop her off, there was nobody at the business and nobody answering the phone.”

Long wait times(8 mentions)

“Appointment scheduled for 11:30am, Dr came in around 12:20pm... I don't understand why appointments are booked when the Dr can't come see u until almost an hour after.”

Grooming quality/professionalism(5 mentions)

“Trim/shaves were uneven on both dogs... The groomer didn't hang up the phone and proceeds to complain to another employee about the situation.”

Front desk attitude/communication(4 mentions)

“The lady at the front desk was mildly rude and did not give me the information I needed, which resulted in my having to drive there two extra times.”