Navan facilities
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Eastway Pet Resort (Navan) Inc

3925 Milton Rd, Navan, ON K4B 0B1

4.7
269 Google reviews
Outdoor yardGroomingTrainingClimate controlled

Overview

Eastway Pet Resort is a family-owned pet boarding and daycare facility operating since 1996 with two locations in Navan and Limoges, Ontario. The facility offers dog boarding, cat boarding (Navan only), doggie daycare, grooming, and training services in a fully heated and air-conditioned building. They provide individual suites for dogs with covered outdoor runs and off-leash play areas, with daily updates and group play options available.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Policies & Details

Hours & Billing

Drop-off hours:7am-10am
Pick-up hours:3:30pm-5:30pm

Care & Play

Group play
Solo play
Daily updates

What Reviews Say

256 reviews analyzed

Eastway Pet Resort is highly regarded for its attentive staff, cleanliness, and the 'tired and happy' state in which pets return home. Customers particularly value the daily photo updates on Facebook and the facility's ability to handle medical needs and special diets. While overwhelmingly positive, some friction exists regarding their strict vaccine requirements, lack of credit card acceptance, and afternoon pickup fees.

Dog happiness
4.9
Cleanliness
4.9
Staff
4.8
Safety
4.8
Facility
4.7
Communication
4.7
Value
4.5
Drop-off / pickup
4.2

People love

Photo updates(12)Tired/Happy dogs(15)Medical/Special needs care(6)

Staff shoutouts

Bob(5 mentions)Nicole(4 mentions)Brooks

Worth noting

Physical injury/Neglect allegation

β€œVery understaffed, dog came back with torn/burned paws, he can barely walk. Must have scratched them up on a cage or burned them on hot asphalt.”

Payment methods(4 mentions)

β€œOnly took off a one star since they don’t take credit, otherwise would be perfect.”

Hidden/Afternoon fees(2 mentions)

β€œif you pick up your animal on the afternoon shift they charge you an extra full day fee... website nor employees inform you.”

Registration/Booking process(3 mentions)

β€œThey required a significant amount of personal information... before telling me they were fully booked.”

Strict vaccine policy(2 mentions)

β€œThey cancelled on us last minute... The dog has all vaccines up to date, except for one which our vet recommended not to do.”

Owner replies to 8% of reviewsprofessional tone32 repeat customers

IBPSA Member

Industry Association

Verified member of IBPSA
International pet services standards

Cross-referenced with IBPSA’s member directory.

Top Rated

4.7 stars from 269+ reviews

This facility has earned a Top Rated badge for maintaining a 4.7-star rating across 269 reviews.

At a Glance

Google rating
4.7/ 5
Review score
4.7/ 5
Amenities4 of 14
Reviews269
Repeat customersNumber of reviews that mention returning or being a regular customer.32

Pricing

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