Eddie & Barkus

Holiday surcharge and pickup-hour communication complaint

“Fortunately I was given a call on Wednesday letting me know that it was going to be a $70 up-charge to pickup Sunday because of the holiday weekend”

Alleged dog bite and dishonesty about the incident

“Our dog was bitten by another day care dog, and we were lied to about it.”

Reported serious injury with alleged lack of follow-up

“came back to a puppy with a broken foot. No phone calls to see how she was doing, no return calls from ownership or management”

Confirmed drop-off unavailable due to locked facility

“The final straw with Harwood was when we set up booking over thanksgiving weekend 2022. We confirmed we could drop off twice and recieved confirmation twice. When I went to drop off the door was locked.”

Negative owner demeanor allegations

“The owner is very rude”

Disputed refusal to refund prepaid balance

“they then refused to refund our prepaid day care balance.”

Poor or insufficient communication(5 mentions)

“Communication is definitely always been less than our old daycare.”

Unannounced or confusing hours and pickup changes(4 mentions)

“My biggest irritation has always been their pickup times and even more so when you go on vacation and then don't tell you they changed the pick up times”

Unexpected or unclear charges(4 mentions)

“Why do you have to be chrged for daycare when you are boarding your dogs?”

Management responsiveness and customer service(4 mentions)

“The owner is too afraid to speak with me as I’ve asked a few times and only the manager would ever get back to me.”

Dog injuries and alleged inadequate incident communication(4 mentions)

“Our dog was bitten by another day care dog, and we were lied to about it.”

Service inconsistency and perceived rudeness(3 mentions)

“Unprofessional staff, refusal of service, higher prices, snooty service, and rude comments from the owner.”