Elaine's Pet Resorts

Dog severely injured during July 4th fireworks - claws ripped out of paws, several teeth broken

“On the 4th of July, my dog was hurt badly while left alone for 9+ hours.. During FIREWORKS!! His claws were ripped out of his paws, and several teeth were broken and had to be removed.”

Severe ear infection/neglect - dog developed hematoma the size of an orange, suffered for days

“He was VIOLENTLY ripping and tearing at his ear incessantly to the point that he had developed a hematoma the size of an ORANGE in his pinna. THAT bad of an infection did NOT happen overnight.”

Dog kept in solitary confinement, staff lied about playtime and food intake

“They told me my dog would get to play with the other dogs... That was a lie, he was in solitary confinement for two days... They lied to me about how much food my dog was eating.”

Dogs traumatized - separated despite request, no beds in kennels, next to aggressive dogs

“We asked them to be kenneled together... both dogs were SEPARATED... the male who eats everything and rapidly... didn't even touch the food, a clear and obvious sign he was scared... did not even contain beds”

Dog returned filthy, overweight, and behaving differently

“My dog came home filthy... FAT and acting like she had been beaten... I do not believe they exercise the dogs at all... she gains over 10lbs at this place?”

Flea infestation after boarding

“After his overnight stay we have noticed quite a few fleas and we are now on our second flea bath”

Price too high/expensive(6 mentions)

“Only negative is the price tag! Very expensive.”

Phone responsiveness/not returning calls(4 mentions)

“Every time I call the recorded message says they are busy... I have left two messages for the past two days and no call back.”

Not listening to special needs/requests(3 mentions)

“They don't listen to what I told them about my dog's special needs... I told them... my dog doesn't like men so both times they called up a man to work with her.”

Facility transparency/tours(3 mentions)

“When I went in and asked for a tour i was treated very poorly, and told my dog or my kids couldn't go on a tour with me. She said there is really 'nothing to see'”