Elevation Pet Resort

Serious grooming dissatisfaction, including alleged incomplete service and painful skin irritation

“He was not groomed, but he now has a bald spot on the top of his head that is red and painful.”

Daycare eligibility and containment experience did not meet customer expectations

“When I returned, they brought him to me and said that he had "too much energy" so he could not do daycare but I could pay to have to have him put in a "pup tent" all day.”

Customer perceived lack of transparency before enrollment

“When I reached out to ask about pricing, the enrollment process, and the temperament of the dogs in their daycare, I was told they couldn’t provide any details until I first shared all of my personal information and details about my dogs.”

Perceived high cost compared with alternatives

“They have become the most expensive daycare I have found in Laramie as well as Cheyenne.”

Transparency and communication about services, pricing, or procedures(3 mentions)

“When I reached out to ask about pricing, the enrollment process, and the temperament of the dogs in their daycare, I was told they couldn’t provide any details until I first shared all of my personal information and details about my dogs.”

Grooming outcome and service quality(2 mentions)

“He was not groomed, but he now has a bald spot on the top of his head that is red and painful.”

Perceived high pricing and add-on costs(2 mentions)

“They have become the most expensive daycare I have found in Laramie as well as Cheyenne.”