Elite Suites Pet Resort - Heath

Medical Neglect / Severe Infection

“dog lost an eye after being boarded here and an infection got in her eye and was left to fester”

Hygiene/Sanitation Neglect

“greeted with our family dog covered in his own feces. His bedding was completely soiled”

Lost Dog Incident (Temporary)

“staff couldn’t locate the dog for 20 minutes claiming they did not have a dog at the facility with that name”

Inadequate potty breaks for boarding dogs(5 mentions)

“dogs are only taken out twice a day for bathroom breaks... Both dogs smelled like urine upon pickup”

Poor communication regarding health issues(3 mentions)

“dog had been experiencing diarrhea/blood in the stool, but we did not hear about it until we received a call back on the 5th day”

Strict/Rude Management(6 mentions)

“manager was rude and just down right disrespectful... Very uptight and didn’t seem to happy to be in a job like this.”