Ellie's Pet Hotel - Brigham City

Alleged failure to monitor or communicate about a dog’s eating and weight loss

“A horrible experience. When i picked my dog up her ribs were showing. She had lost so much weight due to not eating. They didnt even call me to let me know the situation or ask what could be done.”

Alleged unsanitary or inadequate handling of personal bedding

“Also her blankets and pillow were soaked with pee.”

Alleged failure to resolve a serious complaint

“When we confronted the owner, ellie, about it, she stated that she did her best to take care of my dog and would not own up to it or make it right.”

Reported difficulty contacting the facility

“They don’t answer there phone”

Negative staff interaction allegation

“The lady is rude don't go here”

Price/value concern

“A little pricey”

Difficulty reaching the facility

“They don’t answer there phone”

Large-dog acceptance concern

“I used to take my dog there but she told my daughter an I that she not going to take big dogs anymore”

Staff rudeness allegation

“The lady is rude don't go here”

Serious care and communication allegation

“A horrible experience. When i picked my dog up her ribs were showing.”