Ellis County Pet Resort

Allegation of a lost puppy

“This is sad a puppy was lost in the hands of this company.”

Medical concern (blood in urine) post-stay

“When we brought them home our older dog was peeing what looked like blood.”

Vaccination policy friction at check-in

“We got there the day before we fly out of town and were told we are 'missing' shots and can’t board our dog.”

Pricing and Add-on Fees(5 mentions)

“You have to pay extra for playtimes for your dog, which is not the case with other boarders.”

Missed Services (Nails/Photos)(4 mentions)

“We also paid extra to have our dog’s nails trimmed before he came home, but the staff failed to do this.”

Communication/Responsiveness(3 mentions)

“No call was made to us so makes us feel like they did not care.”