Erlanger Pet Resort & Day Spa

Alleged breed-based daycare refusal

“Refusing daycare services to bully breeds isn’t just outdated—it’s discriminatory.”

Reported grooming-related scratches that persisted

“These scratches are in the spots where he’s shaved lower and have not gone away yet a week later.”

Grooming result differed substantially from requested cut

“the cut wasn’t even remotely close to what we asked for.”

Dog stress from loud facility environment

“It was apparent that Layla was stressing.”

Reported rude phone interaction

“Rude over the phone, when ask about flea treatments.”

Noise and flooring conditions(3 mentions)

“Very loud and floor are cement”

Loud environment(3 mentions)

“My only concern is how loud it was when entering the facility.”

Grooming dissatisfaction(3 mentions)

“My two small dogs were skinned.”

Grooming-related scratches or injuries(2 mentions)

“these scratches are in the spots where he’s shaved lower and have not gone away yet a week later.”

Pricing or value concerns(2 mentions)

“the prices felt a bit steep”