San Francisco facilities
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Expert Pet

1649 Ocean Ave, San Francisco, CA 94112

4.5
64 Google reviews
Cage-freeStaff overnightOutdoor yardPool / water playSmall dog areaMedication adminGroomingTrainingClimate controlledOvernight potty breaksOnline booking

Overview

Expert Pet is a family-owned, minority-owned pet resort and daycare facility in San Francisco's Ingleside neighborhood offering luxury boarding suites with 24/7 care, structured daycare programs (Mon-Fri), full-service grooming, and training. They emphasize cage-free accommodations, temperament-tested grouping by size, and require vaccinations including rabies, Bordetella, and DHPP.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: rabies, Bordetella, DHPP, distemper/parvo

Policies & Details

Hours & Billing

Drop-off hours:7:30am-5:45pm
Checkout time:10am
Billing method:Per night

Cancellation & Deposits

Cancellation notice:8 days notice
Cancellation penalty:Cancellations within 7 days forfeit deposit
Deposit required — 50% of stay

Care & Play

Group play
Solo play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food

Safety & Emergency

Emergency vet protocol:On call
Emergency vet cost:Owner

Extras

Multi-dog discount — 10% off retail items, $55/night resort rate for daycare families
Senior dog accommodations
Owner operated

What Reviews Say

64 reviews analyzed

Expert Pet is a highly-regarded neighborhood hub that excels in creating a community atmosphere through doggy socials, holiday events, and personalized daycare. Customers frequently praise the extensive retail selection and the staff's attentive care for senior or special-needs pets. While there are occasional minor friction points regarding grooming details and refund policies, the owners are actively engaged in responding to feedback and maintaining a welcoming local presence.

Dog happiness
5.0
Cleanliness
5.0
Safety
5.0
Staff
4.8
Facility
4.5
Drop-off / pickup
4.5
Communication
4.2
Value
4.0

People love

Community & Events(8)Retail Selection(15)Personalized Care(6)

Staff shoutouts

Mike(6 mentions)ThaliaAngelicaMack

Worth noting

Grooming accuracy/completeness(2 mentions)

“I noticed they didn't cut the hair around his paw as I had mention every time I make an appointment... And it's not the first time his hair is not trimed properly.”

Billing/Refund disputes(2 mentions)

“The guy wanted me initially to come, then said he couldn't find it... and wasn't apologetic and certainly didn't seem eager to refund the 12.99 item.”

Owner replies to 85% of reviewsprofessional tone12 repeat customers

At a Glance

Google rating
4.5/ 5
Review score
4.6/ 5
Amenities11 of 14
Repeat customersNumber of reviews that mention returning or being a regular customer.12

Pricing

Boarding

$55/night

Daycare

$65–$85/day

Contact

Visit Website+1 415-347-7305Get directions to 1649 Ocean Ave, San Francisco, CA 94112

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