Family Dog Center

Failure to follow up or provide reliable booking communication

“No sense in telling a customer you can provide a service and then ghost them.”

Unreturned customer calls

“I still have not received a call back.”

Allegation of race-based refusal of service

“found out I was black and now you won't except my dog's”

Restrictive or poorly understood daycare access policy

“Otherwise my dog would be kept in a small kennel the entire time he was there and not be allowed to play in the daycare portion of the facility.”

Communication and responsiveness(3 mentions)

“it is sometimes hard to get a hold of them”

Missed callbacks(2 mentions)

“I gave them my name and number so that Lori could call me back and I still have not received a call back.”

Application and intake handling(2 mentions)

“they lost my application for boarding when I dropped it off”

Daycare eligibility or policy restrictions

“they did not want my business UNLESS I was a "loyal" customer and committed to daycare at least once a week.”