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Fetching Ridge Pet Hotel & Spa

Name: Fetching Ridge Pet Hotel & Spa
Address: 520 Moretz Rd, Boone, NC 28607, Boone, NC, 28607.0, US
Telephone: +1 828-264-8766

520 Moretz Rd, Boone, NC 28607

4.4

167 Google reviews

Grooming

Overview

Fetching Ridge Pet Hotel & Spa is a boarding and daycare facility located in Boone, NC, offering exceptional care for both cats and dogs. The facility provides boarding, daycare, and bathing services, with staff experienced in caring for special needs and shy pets. They are open Monday through Saturday from 8AM-5PM with Sunday pickup/drop-off available from 2PM-4PM, and currently only accept local clients.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yard

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

What Reviews Say

167 reviews analyzed

Fetching Ridge is a highly popular facility among local regulars who praise the attentive staff, detailed report cards, and the 'tired and happy' state of their dogs. However, the business has a polarizing reputation due to a tragic past safety incident involving a dog escape and a very rigid, sometimes confrontational approach to policies regarding new clients and vaccinations. While many pet owners trust them implicitly, the owner's responses to criticism are often lengthy and defensive, highlighting a strict adherence to internal protocols over customer service flexibility.

Dog happiness

4.6

Cleanliness

4.5

Value

4.5

Staff

4.2

Communication

4.0

Facility

3.8

Drop-off / pickup

3.5

Safety

2.5

People love

Report Cards & Photos(12)High Energy/Tired Dogs(9)Handling Difficult/Anxious Pets(10)

Staff shoutouts

Ramsey(8 mentions)Farrah(6 mentions)EmmaMaggie(2 mentions)

Worth noting

Fatal escape incident

“Jesse panicked and escaped by jumping over a deck railing. He ran away and fell off of a nearby cliff, plunging over 100 feet to his death.”

Medication/Feeding Neglect Allegations

“Along with her belongings were several unused bags of her food which goes to show they don’t follow any personalized instructions.”

Strict/Inflexible New Client Policies(4 mentions)

“We’ve been going here 14 years, but when I called to book boarding they said I was a 'new' client because I hadn’t been there since they launched a new software system.”

Grooming - Shaving Double Coats/Mats(5 mentions)

“They practically skinned my dog after I specifically asked them to leave his fur 3/4 inch long.”

Vaccination/Refund Disputes

“They waited til the day before boarding to tell us our vaccination proof was not sufficient... then they took our money and refused to refund it.”

Owner replies to 85% of reviewsdefensive tone28 repeat customers

At a Glance

Google rating

4.4/ 5

Review score

4.0/ 5

Amenities1 of 14

Repeat customersNumber of reviews that mention returning or being a regular customer.28

Pricing

Contact facility for pricing

Contact

Visit Website +1 828-264-8766 520 Moretz Rd, Boone, NC 28607

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