Finger Lakes Pet Resort
1296 Beaver Creek Rd, Farmington, NY 14425
Overview
Finger Lakes Pet Resort is an award-winning pet care facility in Farmington, NY offering dog and cat boarding, daycare, grooming, and training services. The facility features 8 acres of outdoor space with both grassy and turf play areas, splash pools, climate-controlled suites, and a temperament test requirement for daycare. They provide medication administration, accept puppies as young as 9 weeks, and offer specialized packages for puppies and senior dogs.
Amenities & Policies
Required vaccinations: Rabies, DHPP, Bordetella, FVRCP
Policies & Details
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
378 reviews analyzedFinger Lakes Pet Resort is highly regarded for its professional grooming and specialized training programs, with many long-term clients praising the staff's affection for the animals. However, the boarding service faces significant criticism regarding 'hidden' mandatory activity packages, inconsistent communication, and several reports of dogs returning home ill or with hygiene issues. While the facility excels in daycare and aesthetics, pet parents seeking boarding should be wary of the complex pricing structure and potential for limited updates during stays.
People love
Staff shoutouts
Worth noting
Health and Hygiene (Kennel Cough/Infections)
“My dog has kennel cough and a UTI... all of her belongings that we left with her for the night smelled terribly of pee.”
Neglect/Feeding Failures
“She lost 7 pounds in the eight days... That bag [of food] was returned to me unopened.”
Unreported Injuries
“Zeus had a piece of his ear missing. There was blood all over our car from the second we picked him up.”
Hidden Fees and Pricing(12 mentions)
“I’m disappointed in the price aspect as it seemed like we were hit with 'hidden fees' on packages or add ons that we didn’t ask for.”
Lack of Updates/Photos(9 mentions)
“I wish there was daily photos or reports to ease your mind while your away on vacation.”
Poor Communication/Unreturned Calls(15 mentions)
“Communication is trash... I called and left several messages to book without anyone calling me back.”
At a Glance
Min puppy age
2 months
Pricing
Contact facility for pricing
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