Five Points Pet Resort

Dog injured during stay (paw cut on fence, ear injuries, limping reported)

“My dog has been injured the last 3 times I've taken him to this resort. Then this last time he was injured they made us pay $600 for the vet bill!”

Kennel cough/illness contracted at facility

“Very unpleasant first boarding. Both dogs had to be treated for kennel cough as well as hot spots.”

Medication administration errors

“After we got them home, we discovered no medication was given to one of our dogs.”

Pricing transparency and unexpected charges(8 mentions)

“I would give them 5 stars except they performed services without calling me and attempted to charge me, which is a big deal because my pup is allergic to everything.”

Camera availability only in expensive suites(4 mentions)

“Only the expensive rooms have cameras where I wish they offered with all rooms.”

Communication gaps about services and pricing(4 mentions)

“I would like to make a suggestion. Inform pet owners of additional charges for one on one activities, etc. We were under the understanding that the cost of boarding included other things.”