Flutie's Doggie Hideout

Dog injured during grooming - cut gash in neck and not told about it

“They cut a gash in my dog's neck that has been bleeding for days. And they didn't even tell me about it when I picked her up.”

Dog suffered internal injury requiring $3000 emergency vet care after boarding

“My dog came home extremely sick and was pooping blood... they said it looked like he had either metal or some type of substance in his stomach.”

Dog returned injured/terrified with mysterious injuries

“My dog left terrified. A chunk was missing from his nose. They claimed it was caused by another dog while my dog was in a cage.”

Dog escaped and was lost during boarding - never recovered

“They lost our newest addition and just let her runaway as someone was opening the door... Mia has now been lost forever because of this boarding.”

Dog contracted kennel cough at facility

“Just found out my dog has kennel cough... i believe he got it at this location.”

Dog returned with fleas after grooming

“Both of my dogs got fleas from there.”

Dog returned with injuries (leg injury) without follow-up

“One of our puppies came back to us with a leg injury. They did apologize and said they worked on her a little. We received no phone call or follow-up.”

Grooming not as requested/incomplete service(4 mentions)

“They didn't even touch his tail or clean his ears like the man said they were going to when I dropped him off. They also did not clip all of his nails.”

Communication issues/wrong hours(3 mentions)

“I'm here on a Sunday after going by what google says and wasted my time... grooming is closed on Sunday and Monday.”

Dog returned sick/unwell(2 mentions)

“My dog looked very sick when I picked him up. He looked lethargic and appeared with a noticeable weight loss.”

Billing issues(2 mentions)

“Our bank notified me that there was a suspicious charge from fluties and that it also overdrew our acct.”

Staff rudeness/poor treatment(3 mentions)

“YELLING at a little dog tied to the table getting a hair cut 'would you just stay still' 'what's wrong with you'.”