Folsom Dog Resort & Training Center
120 Blue Ravine Rd, Folsom, CA 95630
Overview
Folsom Dog Resort & Training Center is a 12,000+ sq ft dog boarding and daycare facility in Folsom, CA offering boarding, daycare, grooming, and training services. The facility features climate-controlled private rooms, 24-hour surveillance, webcams for owners to monitor their pets, a water park, and positive reinforcement training. They also provide cat boarding services and are recommended by local veterinarians.
Amenities & Policies
Policies & Details
Care & Play
Safety & Emergency
Extras
What Reviews Say
600 reviews analyzedFolsom Dog Resort & Training Center enjoys overwhelmingly positive reviews with approximately 85% 5-star ratings. The facility excels in staff friendliness, cleanliness, and training effectiveness, with many customers praising the transformative results of their dog's training and the caring nature of employees like Mike, Joey, and the grooming staff. However, significant red flags exist including multiple reports of dogs contracting kennel cough or other illnesses after stays, a serious injury incident requiring veterinary care, and concerns about overnight supervision. Some customers also report communication failures and pricing concerns. The owner responds to nearly all reviews professionally, though the response to serious complaints sometimes appears defensive. While the majority of customers are loyal repeat visitors, prospective clients should carefully weigh the mixed safety concerns against the generally excellent care reviews.
People love
Staff shoutouts
Worth noting
Serious injury during training - dog required toe amputation due to infection from puncture wound
“Earlier this year, our dog was badly injured while in their care and nearly lost his foot and his life. Four days in to a 10-day training session, he had a large puncture in his foot and developed e-coli and strep in the wound.”
Kennel cough and illness outbreaks - multiple dogs getting sick after stays
“Our dog came home with kennel cough. While it can't be linked to Folsom Pet Resort, it seems prudent to look elsewhere for next time.”
Dog died during overnight stay - unsupervised from 9pm-5am
“A friends healthy dog DIED during those hours! Folsom Dog Resort say they provide full service & constant care = 24 hours. However, they do not!”
Dogs returned with injuries - cuts, wounds, raw skin
“He smelled like he had been sleeping in piss for 24hrs, skin rubbed raw on his elbows and knees.”
Staff allegedly lying to customers about dog care
“If a dog did not eat any food in the five days it stayed there, you don't tell the owner that it ate 'very little'. You tell the owner the truth”
Kennel cough / illness after boarding(12 mentions)
“Our dog was returned with kennel cough and we needed to come and get him after he was seen by a vet.”
Communication failures - no updates, not informed of issues(8 mentions)
“We didn't get any updates on my dog. He was in for a week. Didn't even get told if he passed evaluation.”
Expensive pricing(6 mentions)
“I little pricey, but do a good job.”
Dogs placed in isolation during daycare(3 mentions)
“I was told he had to be placed in isolation because he was displaying mounting behaviors.”
Grooming services not completed or unsatisfactory(4 mentions)
“I scheduled for grooming services to be completed while Mango was at boarding. I picked him up and it was obvious those services were not completed.”
Staffed by young/inexperienced employees(3 mentions)
“I saw nothing but teenagers and cant help but wonder about the quality of training employees receive.”
Top Rated
4.6 stars from 611+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 611 reviews.
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