Fort Meade Family Pet Care Center

Pet injury and neglect - dog returned with scabbed nose, infected ears, and significant weight loss (12 lbs) with no staff notification

“My second did not display his normal behavior of excitement to be picked up... he had infected ears (one severe, one beginning), and significant weight loss”

Pet death at facility

“Lost my best friend here due to the incompetence of this facility. RIP Lou”

Facility unsanitary conditions and overcrowding

“Smelled of urine, dogs were 2 to a kennel, and the lack of routine left me uneasy”

Communication failures - repeated calls not returned, no notification of pet injury

“Called twice to confirm hours — no answer; we left a voicemail with two numbers... Lack of call regarding injury to pet”

Communication issues - difficulty reaching staff, no call back(3 mentions)

“Called twice to confirm hours — no answer; we left a voicemail with two numbers”

Breed restrictions policy

“Has breed restrictions. I have a pit mix. I don't understand how a boarding place for DOGS restricts certain DOGS”

Lack of video surveillance/photo updates

“Unfortunately, there is no video surveillance available and I had to request photos and videos of our Burr during her one-week stay”

Short staffing and difficulty booking last minute

“They are short staffed and very difficult to get in touch with on a time crunch”