Armstrong facilities
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Fortune Creek Kennels

3779 Creamery Rd, Armstrong, BC V4Y 0T2

4.6
37 Google reviews
Outdoor yardSmall dog areaAccepts puppiesMedication adminGroomingClimate controlledOvernight potty breaks

Overview

Fortune Creek Kennels is a family-owned-and-operated pet boarding and daycare facility in Armstrong, BC run by John and Heather since 2001. They offer dog boarding, doggy daycare, cat boarding, and exotic pet boarding with amenities including indoor/outdoor heated kennels, large play yards, and separate areas for small and elderly dogs. Additional services include grooming, medication administration at no extra cost, and they maintain a breeding program for Miniature Schnauzers.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication admin
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Parvovirus, Adenovirus, Distemper, Parainfluenza, Bordetella, Panleukopenia, Feline Viral Rhinotracheitis, Feline Calicivirus

Policies & Details

Hours & Billing

Drop-off hours:8am-10am
Pick-up hours:4pm-6pm
Late pick-up fee:$20
Billing method:Per night

Care & Play

Group play
Solo play
Comfort items allowed
Feeding policy:Owner provides food

Extras

Multi-dog discount — 2 dogs $70/day, 3 dogs $100/day
Senior dog accommodations
Owner operated

What Reviews Say

36 reviews analyzed

Fortune Creek Kennels is highly regarded for its personalized care, particularly for dogs with anxiety or special health needs, with many customers returning for over a decade. While the facility excels in animal welfare and staff friendliness, there are notable friction points regarding pricing transparency and rigid intake policies for new customers during emergencies. Overall, it is a trusted, family-like environment that prioritizes individual dog comfort over high-density group play.

Dog happiness
5.0
Safety
5.0
Staff
4.8
Facility
4.5
Drop-off / pickup
4.2
Communication
3.5
Value
3.0

People love

Anxiety and Special Needs Care(3)Long-term Trust(4)Individualized Attention(5)

Staff shoutouts

Heather(4 mentions)John(3 mentions)

Worth noting

Pricing inconsistency and communication breakdown during emergencies

“The '$30.00 all in' rate had morphed into a charge of $45.00 per night. When questioned... the owner said... she was 'walking away from this conversation.'”

Pricing and Payment Policies(2 mentions)

“Heather said that she would work with us and then all of a sudden she changed her mind and we had to give up our fur babies because she wanted all funds up front.”

Refusal of service to new clients during peak/emergency times

“the woman on the phone said she might have been able to make room for us if she knew our dogs. But because my dogs had never been there before, she couldn't take them in.”

Owner replies to 3% of reviewsprofessional tone6 repeat customers

Top Rated

4.6 stars from 37+ reviews

This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 37 reviews.

At a Glance

Google rating
4.6/ 5
Review scoreInsufficient topic coverage
Amenities7 of 14
Reviews37
Repeat customersNumber of reviews that mention returning or being a regular customer.6

Pricing

Boarding

$40–$100/night

Daycare

$25–$65/day

Contact

Visit Website+1 250-546-8639Get directions to 3779 Creamery Rd, Armstrong, BC V4Y 0T2

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