Friends of Toto

Puppy became severely ill after boarding, required ER/hospitalization

“We picked up a scared, docile pup who had lost 2 llbs. From December 30th his condition from tired and lethargic went to VOMITING & DIARRHEA. To the point that our puppy started drooling water at the mouth. His condition got so extreme that we had to rush him to the ER & later to a hospital.”

Dog contracted virus at facility

“My dog got very sick and had to be hospitalized for two weeks because he contracted a virus from this daycare after his stay at boarding school!”

Staff gender misidentification and improper handling incident

“they isolated him for three hours instead of simply checking him properly... I explained he's a male and cannot have a period.”

Kennel cough outbreak reported

“There is kennel cough here stay away”

Staff attitude and customer service(4 mentions)

“The receptionist is extremely rude, judgmental, and condescending.”

Price transparency and increases(3 mentions)

“within 4 months their price increased twice with no warning. Not very professional.”

Communication gaps(3 mentions)

“I called and left message a couple hours later to check in on my dog. No one called me back.”

Grooming quality issues(2 mentions)

“his fur was painfully matted all around his neck. It took two hours to detangle and left a huge bald patch.”