Fur & Feathers Pet Resort

Dog lost for several hours inside facility - found with bloody, raw paws

“This place managed to somehow lose my dog a couple of hours in. When they finally found her, hours later, her paws were bloody and raw.”

Kennel cough outbreak affecting multiple dogs

“Over the past few years things have been happening that are not okay... this last recent boarding our dogs got all 3 of them got kennel cough.”

Dog left outside in cold, shivering, became sick with vomiting/diarrhea

“When we picked him up he had been outside so long he was ice cold and shivering out of control... Got him home and he had major diarrhea and vomiting all night.”

Dog returned severely dehydrated, starved (lost 15+ pounds), injured (lost dew claw)

“One of them came back looking skinny and lost 15+ pounds! She was so hungry when we got home... she lost her dew claw.”

Dogs left unattended in yard with unknown dogs - safety risk

“They leave the dog's unattended in the yard. This is very dangerous especially when you have a group of dog's who do not know each other.”

Grooming taking 8+ hours, dog denied water

“It took them 8 HOURS! She was not even deshedded and groomed appropriately at all... My dog was so thirsty and she was withheld without water for 8 HOURS!”

Cat escaped from faulty carrier in parking lot

“The carrier fell apart, and I had to chase my cat through the parking lot and along the side of the building's exterior wall.”

Grooming delays and poor communication about wait times(4 mentions)

“They are short staffed and it will take four hours... they haven't even started her groom.”

Dogs returning sick (kennel cough, GI issues)(5 mentions)

“My dog got Kennel cough from his last visit which is really concerning.”

Inconsistent grooming quality(4 mentions)

“My dog had came home sick and wasn't himself... poor haircuts. Uneven cuts.”

Price increases(2 mentions)

“Price as gone up... they've also raised their prices quite a bit.”

Poor phone communication/responsiveness(3 mentions)

“Left a message on their new phone number and machine with no response.”