Gagnon's Pet Resort

Dog died during boarding stay

“Our dog died during its stay there. So heartbroken and lost for words. We will never board here again.”

Dog returned injured and traumatized

“She was so traumatized she didn't eat or drink anything for a whole week, with diarrhea. After picking her up, she had about an inch of flesh ripped off of her nose.”

Dog neglected, lying in own filth

“When I picked her up she smelled of urine and the bottom of her belly was sticky with urine residue. It was apparent to me that she was lying in her own filth.”

Security concerns - handing dog to anyone

“Dont trust these people with your dog. They will hand it off to anyone who walks in the door and asks for it. No sense of security or professionalism.”

Medication administration errors

“They had put his pill in his food instead of the pill gun... I come back the next day to get him and I'm informed he has not had his meds.”

Post-sale quality decline(8 mentions)

“This place used to be amazing before it was sold. Now it's very commercialized, just a business.”

Staff attitude problems(3 mentions)

“The workers here have an attitude and act like you are bothering them when you ask simple questions.”

Availability/booking difficulties(4 mentions)

“It seems now, you can only get a reservation once or twice a month.”

Price increases(3 mentions)

“Higher cost for less service. Thanks corporate America.”