Gibson's Natural Pet Resort
139 Upton St, Grafton, MA 01519
Overview
Gibson's Natural Pet Resort is a pet boarding and daycare facility located in Grafton, MA with a 4.5-star Google rating. The website returned an error (code 1001), preventing extraction of detailed facility information, services, and policies.
Amenities & Policies
What Reviews Say
89 reviews analyzedGibson's Natural Pet Resort enjoys overwhelmingly positive reviews with 76% 5-star ratings, featuring devoted long-term customers praising the caring staff and happy dogs. However, there are serious safety concerns: 4 reviews (4.5%) describe critical incidents including a dog suffering brain trauma from an untreated seizure, dogs escaping cages, unreported injuries, and alleged dog deaths. Communication issues also appear in 4 reviews. The owner responds to nearly half of all reviews with personalized, professional messages within 1 day. The facility excels in cleanliness, dog happiness, and staff friendliness, but the safety incidents represent significant red flags that prospective customers should investigate further.
People love
Staff shoutouts
Worth noting
Dog suffered brain trauma from seizure - no immediate medical attention for 45+ minutes
“The other was suffering brain trauma from the staff letting her suffer for at least 45 minutes with an epileptic seizure before getting her to her Dr. at Tufts”
Dogs escaped from cages/ kennels - security concerns
“she broke free of a METAL CAGE”
Dog injury at daycare - unreported, no staff noticed
“she got cut at daycare. No one called us or reported the accident”
Dogs killed on premises (alleged)
“Our TWO dogs were killed here”
Dogs fighting - serious injuries occurred
“2 of them fighting for their lives. Yelping like crazy”
Staff not returning calls / poor communication
“We called and left messages, never returned calls”
Poor phone communication / no call returns(4 mentions)
“We called and left messages, never returned calls”
Staff responsiveness issues(2 mentions)
“Very disappointed when my call was not even returned”
Stress on dogs in daycare environment
“Lots of stressed-out dogs”
Top Rated
4.5 stars from 89+ reviews
This facility has earned a Top Rated badge for maintaining a 4.5-star rating across 89 reviews.
At a Glance
Pricing
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