Giving Tree Pet Resort & Grooming

Dog escaped during supervised walk due to harness slipping on 3-legged dog

“This unfortunate incident occurred during a supervised walk, where the dog was secured with a harness connected to a cross-body leash. Regrettably, due to the dog's unique challenge of having only three legs, it managed to slip out of its harness.”

Dog sustained injury during stay - leg strain not detected/communicated

“On my dog's 3rd visit, he was injured... He was hiding under tables and whimpering in pain. We ended up taking him to the vet and he was diagnosed with a strained in his left leg/muscle.”

Groomer ignored customer instructions and shaved dog against wishes

“Our goldendoodle was booked for a Feet/Face/Fanny (FFF) appointment... Despite this, the groomer ignored our instructions and proceeded at their own discretion.”

Vaccination policy miscommunication - cancelled day of drop-off

“They said it was no problem and that he can still board since they called our vet. The day of, an hour before our reservation, they said he cannot come anymore.”

Grooming instructions not followed(4 mentions)

“I gave explicit instructions and when I picked up my dog, I didn't know it was my dog.”

Value concerns - extra fees for add-ons(3 mentions)

“It isn't cheap but the customer service is worth it.”

Limited weekend hours(2 mentions)

“Only downside is limited hours on weekends.”