Grand Pup Resort Hotel & Spa

Dog left unattended in crate for 7+ hours, not fed, watered, or let out

“At 9pm I checked video my dog was still in his study cloth crate, he had chewed a hole in the side of his crate and was stuck. The place he was put in was not cleaned up yet. He had not been fed, given water or taken out to use the bathroom.”

Alleged rudeness and poor customer service

“They never asked for us to sign papers and never asked how much he needed to be fed or anything. When we left, we watched the cameras and he was never given water in his bowl for over an hour.”

Manager allegedly offered to pay to delete bad review

“When I told her we would leave a bad review she responded 'no worries I will pay to delete it'.”

Poor customer service/rudeness(2 mentions)

“The owners, who also have a shop in town, are very unprofessional and give poor customer service.”

Misleading or inadequate daycare service

“They just put my dog in a large kennel and charged $20 an hour.”

Lack of proper intake procedures

“They never asked for us to sign papers and never asked how much he needed to be fed or anything.”