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Grateful Dog Pet Care Inc.

Name: Grateful Dog Pet Care Inc.
Address: 1606 Salt Rd, Penfield, NY 14526, Penfield, NY, 14526.0, US
Telephone: +1 585-288-4602
Rating: 4.7

1606 Salt Rd, Penfield, NY 14526

4.7

13 Google reviews

Cage-freeStaff overnightOutdoor yardAccepts puppiesGroomingClimate controlled

Overview

Grateful Dog Pet Care Inc. is a cage-free dog daycare and boarding facility in Penfield, NY serving the greater Rochester area. They offer dog daycare (half and full day), overnight boarding (for established daycare clients only), and hiking services on their 4-acre fenced property with a heated/AC Dog Clubhouse. All dogs must pass a temperament test and provide vaccination records.

Amenities & Policies

Cage-free

Webcam

Staff overnight

Outdoor yardreal grass

Pool / water play

Small dog area

Accepts puppies

Reactive breeds

Medication admin

Grooming

Training

Climate controlled

Overnight potty breaks

Online booking

Spay/neuter required

Temperament test

Required vaccinations: up-to-date vaccinations and/or titer tests

Policies & Details

Hours & Billing

Drop-off hours:Monday-Friday 7am-10am, Saturday 9am-10am

Pick-up hours:Monday-Friday 7am-7pm, Saturday 9am-3pm, Sunday 9am-2pm

Late pick-up fee:$5.00/hr plus tax Mon-Fri, $10.00/hr Saturday, $15.00/hr Sunday

Billing method:Per night

Cancellation & Deposits

Deposit required — Non-refundable deposit required at time of scheduling for overnight stays

Holiday surcharge — Closed on holidays (does not apply to overnight guests staying through the holidays)

Care & Play

Group play

Daily updates — Free

Comfort items allowed

Feeding policy:Owner provides food

Requirements

Temperament test fee:$25.00 per dog

Safety & Emergency

Emergency vet protocol:Nearby clinic

Emergency vet cost:Owner

Extras

Multi-dog discount — $5 off second dog, $10 off third dog (same family, same day)

Senior dog accommodations

Owner operated

What Reviews Say

12 reviews analyzed

This facility enjoys overwhelmingly positive reviews (11 of 12 are 5-star) with repeated praise for exceptional dog care, happy dogs, and caring staff who treat pets like family. The single 1-star review is a significant red flag describing extremely rude behavior from a male owner during a simple inquiry, which raises concerns about customer service consistency. The high proportion of empty reviews limits detailed analysis, but the substantive reviews indicate a quality operation that commands premium pricing and operates primarily through referrals.

Dog happiness

4.5

Facility

4.5

Staff

4.2

Value

4.0

Communication

3.8

People love

Exceptional dog care and dog happiness(6)Staff treat dogs like family(3)High-quality facility spaces(2)Long-term loyal customers

Staff shoutouts

BillJoanne

Worth noting

Owner extremely rude to potential customer during inquiry - argued with them and almost slammed door

“The male owner was extremely rude to me throughout the brief conversation and asked how I found out about them. He then argued with me saying they were not on the internet and practically slammed the door in my face.”

Owner rudeness/poor customer service

“The male owner was extremely rude to me throughout the brief conversation”

At a Glance

Google rating

4.7/ 5

Review scoreInsufficient topic coverage

Amenities6 of 14

Reviews13

Repeat customersNumber of reviews that mention returning or being a regular customer.1

Pricing

Boarding

$40–$54/night

Daycare

$18–$29.16/day

Contact

Visit Website +1 585-288-4602 1606 Salt Rd, Penfield, NY 14526

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