Green Beagle Lodge

Dog injury during boarding (hind leg requiring cast)

“After our dog came home from the Green Beagle north Chapel Hill location with a hind leg injury a few years back requiring a cast”

Grooming injury - dog bled from rough mat handling

“The groomer apparently brushed/pulled SO hard at a matt of hair behind his ear that his skin ripped and he bled in a few different areas behind his ear”

Poor management response to grooming incident

“Manager called two days later and did not apologize for 9 minutes into the conversation and talked in circles alternately blaming the matt”

Former employee alleges money-focused management

“Upper management's money hungry motives and seeking out only "yes-men" will take this business to the point of no return”

Overbooking concerns and low staff-to-dog ratio

“Over booking is one of many concerns. It is impossible to uphold the best for every customer with a low staff to high animal ratio”

Assessment process dissatisfaction(2 mentions)

“This is not an assessment; it is a temperament test with inexperienced people in charge”

Reservation changes and refund issues

“the facility would actually be closing early the day we were due to return... our deposit would not be refunded but would stay on our account as a credit... later informed that not only would our deposit not be refunded”