Groomin N Roomin Kennels LLC

Dog injured while in facility care (nose injury) - owner never responded to family calls for explanation

“When I got her calm I saw there was an injury to her nose. My family called 4 times for explanations and they avoided me and never responded to my calls and voicemails.”

Dog returned with noticeable limp after grooming, potential abuse

“Our bichon frise continues to have a noticeable limp after being sentenced to suffer Carla's wrath. Seriously, they should change the name to 'Abusin and Bruisin'.”

Boarding neglect - dog not fed, room not cleaned, waste not attended to

“the dog was not fed food bags were exactly how we left them also the room was never even cleaned after my dog went to the bathroom in there”

Poor communication/responsiveness(3 mentions)

“My family called 4 times for explanations and they avoided me and never responded to my calls and voicemails.”

Inconsistent grooming quality(2 mentions)

“when she came home she was still tangled and cut pretty short. Normally they do a good job last time was not too pleased.”

Customer service issues(2 mentions)

“Called over a week ago to make an appointment for a 4 night kennel stay and they never even bothered to call me back.”