Gypsy Glen K-9 Kastle
2412 S Lily Lake Rd, McHenry, IL 60051
Overview
Gypsy Glen K-9 Kastle Pet Resort is a family-owned boarding and daycare facility in McHenry, IL operating for over 20 years on 70 acres with a 23-acre lake. They offer dog and cat boarding, daycare, grooming, training, and exotic pet care, with amenities including individual play yards, swimming, and holistic treatments.
Amenities & Policies
Required vaccinations: Rabies, Distemper, Bordetella
Policies & Details
Hours & Billing
Cancellation & Deposits
Care & Play
Safety & Emergency
Extras
What Reviews Say
44 reviews analyzedGypsy Glen K-9 Kastle is overwhelmingly beloved by customers, with 38 of 44 reviews giving 5 stars. The owner Kathy is praised as exceptionally patient, knowledgeable (including police K-9 training background), and caring—especially with anxious dogs. However, 3 negative reviews (1 star and 2 stars) raise serious concerns about unauthorized medication administration, poor communication, and unexpected charges. The facility is described as clean with ample outdoor space. The single owner response was professional but addressed only one negative review. Most concerning is the pattern in negative reviews of giving supplements without consent—mentioned in 2 separate reviews—which represents a significant trust and safety issue.
People love
Staff shoutouts
Worth noting
Administered supplements/medication to dog without owner knowledge or consent
“While she was kenneled there our dog was given supplements without our knowledge or consent”
Unsanitary office conditions reported
“owner held me hostage in her cluttered and filthy office”
No-show at drop-off time, owner unavailable
“When I dropped off my dog nobody was there. The lights were off in the kennel area”
Unexpected charges for services not requested
“Although there was an extra training charge on our bill that we didn't ask for”
No communication of health issues or emergency contact
“No call was placed to our emerg contact to ok the medicine or to relay the health issue”
Poor communication and lack of updates(2 mentions)
“We received no status updates”
Unexpected/unauthorized charges(2 mentions)
“there was an extra training charge on our bill that we didn't ask for”
Difficulty reaching by phone/hours not accurate
“They change constantly and hardly answer the phone”
Lost reservation deposit
“they lose/forget it and give attitude saying you never set it up”
Top Rated
4.6 stars from 44+ reviews
This facility has earned a Top Rated badge for maintaining a 4.6-star rating across 44 reviews.
At a Glance
Pricing
Boarding
$26–$37/night
Daycare
$23/day
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