East Canaan facilities
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H.H.H Canine Lodge & Ranch

332 Norfolk Rd, East Canaan, CT 06024

4.3
33 Google reviews
Staff overnightOutdoor yardAccepts puppiesMedication adminGroomingTrainingClimate controlledOvernight potty breaks

Overview

HHH Canine Lodge & Ranch is a premier dog care facility in East Canaan, CT offering boarding, daycare-style pack hikes, training programs, grooming, and a holistic pet store. They emphasize adventure-based care with off-leash hikes, enrichment-based boarding with 24/7 on-site staff, and specialized nutrition services including raw food programs. The facility stands out for its comprehensive approach combining training, nutrition consulting, and wellness products.

Amenities & Policies

Cage-free
Webcam
Staff overnight
Outdoor yard
Pool / water play
Small dog area
Accepts puppies
Reactive breeds
Medication adminExtra fee
Grooming
Training
Climate controlled
Overnight potty breaks
Online booking
Spay/neuter required
Temperament test

Required vaccinations: Rabies, Distemper, Bordetella

Policies & Details

Hours & Billing

Drop-off hours:9am-12pm or 3pm-5:30pm
Pick-up hours:9am-12pm or 3pm-5:30pm
Checkout time:12pm
Late pick-up fee:$25 after 6pm or $25 late checkout after 12pm
Billing method:Per night

Cancellation & Deposits

Cancellation notice:7 days notice
Cancellation penalty:Less than 7 days: no refunds or credits. 7-13 days: 50% credit. 14+ days: full credit minus $50 rebooking fee
Holiday surcharge β€” $10-$90 per night depending on holiday

Care & Play

Group play
Solo play
Daily updates
Comfort items allowed
Feeding policy:Owner provides food or house food available
Raw diet accommodated

Safety & Emergency

Emergency vet protocol:Nearby clinic
Emergency vet cost:Owner

Extras

Multi-dog discount β€” $30-$45 off additional dog same family same kennel
Senior dog accommodations
Owner operated

What Reviews Say

32 reviews analyzed

This facility (formerly Pooch Palace Resort, now HHH Canine Lodge & Ranch under new ownership) receives overwhelmingly positive reviews with a 5.0 average rating. Customers consistently praise the clean facility, exceptional staff friendliness, and noticeable dog happinessβ€”many dogs eagerly jump out of the car to enter. The grooming service receives particularly strong feedback, including handling difficult dogs that other groomers couldn't manage. Two isolated complaints exist: one about pickup access after hours (which owner professionally addressed) and one vague rudeness claim. The owner responds to every review with personalized, warm messages and maintains a 100% response rate. Several reviews mention multi-year relationships and intent to return, indicating strong customer loyalty.

Dog happiness
5.0
Cleanliness
5.0
Safety
5.0
Facility
5.0
Value
5.0
Staff
4.5
Communication
4.0
Drop-off / pickup
2.0

People love

Exceptional grooming for difficult dogs(2)Clean facility(3)Dogs love attending daycare/boarding(7)Friendly, caring staff(8)Professional and reliable service(4)

Staff shoutouts

Susan(2 mentions)AshleyCody(2 mentions)Charlene(2 mentions)LynnKathleen

Worth noting

Inability to access facility for forgotten belongings after hours

β€œTried to retrieve a belonging of ours for 20min when before the 5pm closure noted... No answer via knocking calling etc.”

Alleged rudeness from staff member

β€œRude woman very rude πŸ˜’β€

Pickup/access issues after hours

β€œTried to retrieve a belonging of ours for 20min when before the 5pm closure noted... No answer via knocking calling etc.”

Staff rudeness

β€œRude woman very rude πŸ˜’β€

Owner replies to 100% of reviewsprofessional tone9 repeat customers

At a Glance

Google rating
4.3/ 5
Review score
4.4/ 5
Amenities8 of 14
Reviews33
Repeat customersNumber of reviews that mention returning or being a regular customer.9

Pricing

Boarding

$65–$125/night

Daycare

$50/day

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