Hôpital vétérinaire de Houssart

Pet died after being turned away due to inactive file policy (3-year rule)

“They told me they couldn't take him because it had been over three years since he'd been there... The result: he died that same evening.”

Emergency cases turned away / refused service

“I called this clinic because my dog is really unwell, and all the person told me was that they didn't want to see him and that I should go to another clinic.”

Euthanasia performed on floor due to lack of proper equipment

“the euthanasia was performed on the floor of the place where he washes the animals... for lack of stretchers, there's only one and it's occupied.”

Questionable billing practices / unnecessary procedures

“they did the same tests twice, with no results... All the information the other vet gave us, from our own file at Houssart that we didn't even know about... they're laughing at us, seriously...”

Excessive fees / cost concerns(12 mentions)

“The most expensive place in Trois-Rivières... they're particularly adept at emptying the pockets of sentimental women”

Inactive file policy (3-year rule) causing denied service(4 mentions)

“they told me that, ultimately, they couldn't give me the 2 p.m. appointment because my last consultation was in 2021... after three years, the file is closed”

Perceived money-focused over animal-focused care(5 mentions)

“it really gives the impression that it's 100% for the money that they do the job and not for the love of animals”

Corporate ownership concerns (Daubigny Group)(2 mentions)

“Since Houssart was acquired by the Daubigny group, Houssart has become a shadow of its former self.”

Poor emergency handling / lack of compassion(4 mentions)

“I didn't feel they cared about my dog's health, in addition to their lack of tact and compassion. I felt they would rather let my dog die.”